Traveling can be challenging for passengers who require additional support, but Turkish Airlines Special Assistance services aim to make flying easier, safer, and more comfortable for everyone. As one of the world's leading airlines, Turkish Airlines offers a comprehensive range of services designed for elderly travelers, passengers with reduced mobility, individuals with visual or hearing impairments, pregnant women, and those requiring medical assistance. Whether you need a wheelchair, oxygen support, or help navigating the airport, Turkish Airlines ensures a smooth and dignified travel experience.This guide outlines everything you need to know about including available services, booking procedures, eligibility, and important tips.

1. What is Turkish Airlines Special Assistance?

refers to services provided by the airline to support passengers with disabilities, medical conditions, or other specific travel needs. The goal is to remove travel barriers and ensure a stress-free journey, from the airport check-in process to boarding, inflight care, and arrival services.

These services are available at no extra cost in most cases and must be requested in advance, preferably at least 48 hours before departure.

2. Who Can Request Special Assistance?

Special assistance is available to any passenger who requires additional support due to physical, medical, or situational limitations. Eligible passengers include:

  • People with reduced mobility (PRMs)



  • Elderly passengers



  • Pregnant women



  • Passengers with hearing or vision impairments



  • Unaccompanied minors



  • Passengers traveling with service animals



  • Individuals requiring medical devices or oxygen onboard



  • Passengers with temporary injuries (e.g., broken leg)



3. Types of Special Assistance Services Offered

Turkish Airlines provides a wide array of special services to meet various needs:

3.1 Wheelchair Assistance

Passengers can request wheelchair services in three categories:

  • WCHR: Assistance from check-in to the aircraft gate.



  • WCHS: Assistance from check-in to the aircraft seat.



  • WCHC: Assistance throughout the entire journey, including boarding and disembarkation.



Wheelchairs can be requested free of charge via the Turkish Airlines website, mobile app, or by contacting customer service.

3.2 Medical Assistance

Passengers who need medical care or devices (like oxygen tanks) must submit a Medical Information Form (MEDIF), approved by Turkish Airlines' medical department.

Key medical services include:

  • Supplemental oxygen (additional charges may apply)



  • Carriage of personal medical equipment (e.g., CPAP machines)



  • Special seating arrangements



  • Inflight medication storage (subject to availability)



Passengers with contagious diseases or who have undergone recent surgeries may need medical clearance to fly.

3.3 Assistance for Visually and Hearing-Impaired Passengers

Turkish Airlines offers the following support for passengers with visual or hearing impairments:

  • Personal escort to and from the aircraft



  • Safety briefings using sign language or Braille cards (available on request)



  • Special seat selection (near crew stations for ease of communication)



Guide dogs are allowed in the cabin free of charge for visually impaired passengers, provided prior notice is given.

3.4 Special Services for Elderly Passengers

Elderly passengers who may need help with mobility, language barriers, or medical conditions can request:

  • Wheelchair service



  • Priority boarding



  • Personalized check-in support



  • Assistance with customs and immigration procedures



Turkish Airlines aims to make air travel safe and comfortable for seniors, particularly those traveling alone.

3.5 Pregnant Passengers

Pregnant passengers are generally welcome to fly until the 28th week of pregnancy without a medical certificate. Between 28 and 35 weeks, a doctor's certificate is required confirming the passenger is fit to fly. After 36 weeks, air travel is not permitted.

Multiple pregnancies (e.g., twins) have stricter rules, with no flying allowed after 32 weeks.

3.6 Service Animals

Turkish Airlines permits guide dogs and emotional support animals in the cabin at no additional cost, provided the following conditions are met:

  • Prior approval obtained



  • Necessary documents (vaccination records, permits) submitted



  • Animal must be well-behaved and secured with a leash or harness



4. How to Request Special Assistance

To receive Turkish Airlines Special Assistance, passengers must request it at least 48 hours before their scheduled departure. Here's how to do it:

Booking Time

  • Select “special assistance” options during the online booking process.



  • Indicate the type of support required (e.g., wheelchair, medical help).



After Booking

  • Use the "Manage Booking" section on the Turkish Airlines website.



  • Call the customer service hotline.



  • Visit a local Turkish Airlines ticket office.



Medical assistance requests may require submission of the MEDIF form and approval from the airline's medical unit.

5. Airport and Inflight Assistance

Turkish Airlines coordinates with airport staff to ensure smooth transitions for passengers requiring special services. Here's what to expect:

At the Airport

  • Dedicated check-in counters for passengers with special needs



  • Wheelchair pickup at entrance points or check-in counters



  • Assistance with security checks and baggage handling



  • Escort to departure gates



During the Flight

  • Priority boarding and disembarkation



  • Seat allocation near toilets or exits (if medically approved)



  • Crew assistance with food service, medication reminders, and communication



  • In-cabin storage for mobility aids (space permitting)



6. International Travel and Layovers

For international flights or those with layovers at airports like Istanbul Airport, Turkish Airlines provides coordinated assistance throughout the entire journey. Staff help passengers connect between flights and ensure smooth customs and immigration transitions.

If you have a long layover, services like meal support or lounge access (for eligible passengers) may be available.

7. Baggage Allowance for Special Equipment

Passengers requiring wheelchairs, crutches, CPAP machines, or oxygen equipment can carry these items free of charge, in addition to the regular baggage allowance. Devices must meet Turkish Airlines' safety and battery guidelines.

8. Special Meal Requests

Passengers with medical or dietary restrictions can request special meals such as:

  • Diabetic meal



  • Gluten-free meal



  • Low-fat meal



  • Kosher or vegetarian options



Meal requests must be made at least 24 hours before departure and are available on most international flights.

9. Tips for Using Turkish Airlines Special Assistance

  • Plan ahead: Always request assistance at least 48 hours before your flight.



  • Arrive early: Arrive at the airport 2.5 to 3 hours before departure to ensure all services are arranged smoothly.



  • Carry documents: Bring copies of your medical certificate, prescriptions, or special equipment approvals.



  • Label equipment: Clearly tag personal medical devices and mobility aids.



  • Contact customer support: Confirm assistance arrangements 24 hours before departure.



Conclusion

The program is a testament to the airline's commitment to inclusive and accessible travel. Whether you need help due to age, disability, pregnancy, or a temporary condition, Turkish Airlines provides thoughtful, professional, and dignified support throughout your journey. By planning ahead and clearly communicating your needs, you can enjoy a seamless travel experience from check-in to arrival.